1. Introduction
At Imperial Carpet Clean, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, book a service, or opt-in to receive SMS communications.
2. Information We Collect
We may collect the following types of information when you interact with our services:
- Personal Information: Name, phone number, email address, and service address.
- Booking Details: Date, time, and type of cleaning services requested.
- SMS Communication Preferences: Opt-in status for promotional messages.
3. How We Use Your Information
Your information is used strictly for the following purposes:
- To schedule and confirm service appointments.
- To provide updates, reminders, and customer service communications.
- To send promotional messages and special offers (only to customers who have opted in).
- To improve our services based on customer feedback and preferences.
4. SMS Communications & Marketing
- By opting in to receive SMS messages, you agree to receive promotional offers and service updates from Imperial Carpet Clean.
- No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
- You can opt-out at any time by replying STOP to any message you receive.
5. Data Protection & Security
We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure.
6. Third-Party Disclosure
- We do not sell, rent, or share your personal information with third-party marketers.
- Your data may be shared with service providers assisting us in delivering our services (such as payment processors), but only under strict confidentiality agreements.
7. Your Rights & Choices
- You can update or request the deletion of your personal information by contacting us.
- You may unsubscribe from SMS marketing messages at any time by replying STOP or using the opt-out link provided.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review it periodically.
9. Contact Us
If you have any questions regarding this Privacy Policy, please contact us at:
+1 858-688-2246
info@imperialcarpetclean.com
2305 Historic Decatur Rd.
Suite 100, San Diego, CA 92106